The interviewer efficiently establishes a relationship with the patient by focusing on the patient's emotions and concerns. When integrated with more traditional clinician-centered interviewing, patient-centered interviewing enables the interviewer to obtain a more complete biopsychosocial story. Unfortunately, many healthcare providers still use an exclusively clinician-centered style that discourages patients from expressing their concerns.
In contrast, interactions that encourage patients to freely express their concerns yield more valid data and tend to improve patient satisfaction, compliance, knowledge, and recall. This chapter describes a step-by-step, behaviorally defined, patient-centered interviewing method that has been shown in a randomized controlled Your MyAccess profile is currently affiliated with '[InstitutionA]' and is in the process of switching affiliations to '[InstitutionB]'.
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